Privacy Policy

About Better Than Bin

Better Than Bin ("we", "us", "our") is an Australian recycling and disposal advice service available at betterthanbin.com and via our iOS mobile app. We help Australians find the best way to recycle, donate, sell, or responsibly dispose of household items.

Information We Collect

We collect minimal information to provide our service:

• Search queries — the items you search for (e.g. "old jeans", "batteries"). These are used to provide disposal advice and to improve our recommendation database.
• Location information — your selected state and optional postcode, if you choose to provide them. This is used only to tailor advice to your area. We do not access your device's GPS location.
• Contact form submissions — if you use our contact form, we collect your name, email address, and message content so we can respond to you.
• Usage data — anonymous event logs (search counts, category, source) used to understand which items are searched most and to improve the service. This data contains no personally identifiable information.

How We Use Your Information

• To provide personalised recycling and disposal recommendations
• To improve the accuracy and coverage of our advice database
• To respond to contact form enquiries
• To understand overall usage patterns and improve the service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

AI-Generated Advice

Some disposal advice is generated using third-party AI services (OpenAI). Search queries may be sent to OpenAI's API to generate recommendations. OpenAI's use of data is governed by their own privacy policy. We do not send any personally identifiable information to OpenAI — only the item name and your general state/region.

Third-Party Links

Our app and website may display links to Google Maps and third-party websites (op shops, council sites, recycling programs, etc.). We are not responsible for the privacy practices of those external sites. We recommend reviewing the privacy policies of any third-party services you visit.

Data Storage & Security

Search queries and usage logs are stored in a secure database hosted in Australia. Contact form submissions are stored securely and accessed only by our team. We take reasonable technical precautions to protect your data, though no internet transmission is completely secure.

Children's Privacy

Better Than Bin is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

You may contact us at any time to request access to, correction of, or deletion of any personal information we hold about you.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of Better Than Bin after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at rohcheeau@gmail.com or through our contact form.